Shipping Policy
Learn how we deliver fresh, organic goodness straight to your doorstep across Bangladesh.
Delivery Coverage
We deliver across all major cities and districts in Bangladesh.
- All Divisions: Dhaka, Chittagong, Rajshahi, Khulna, Barisal, Sylhet, Rangpur, and Mymensingh.
- District Towns: We deliver to all 64 district headquarters across the country.
- Rural Areas: Delivery to rural/remote areas may take additional time. Please contact us to check availability.
Nationwide Coverage
We partner with trusted courier services to ensure reliable delivery to every corner of Bangladesh. If you're unsure about your area, contact us before placing your order.
Delivery Charges
We offer competitive shipping rates with free delivery on qualifying orders.
Inside Dhaka
Standard charge: ৳70 per order. Free delivery on orders above ৳1,500.
Outside Dhaka
Standard charge: ৳130 per order. Free delivery on orders above ৳1,500.
Free Delivery: Enjoy free shipping on all orders over ৳1,500! This applies nationwide.
Delivery Time
Estimated delivery timelines based on your location.
Inside Dhaka
24-48 hours from the date of dispatch.
Major Cities
2-4 business days (Dhaka, Sylhet, Rajshahi, Khulna, etc.)
District Towns
3-5 business days to reach most district headquarters.
Remote Areas
5-7 business days. May vary based on courier network coverage.
Note: Delivery times are estimates and start from the date of dispatch, not the order date. Weekends and public holidays may affect delivery schedules.
Processing Time
How quickly we prepare your order for shipment.
- Orders placed before 2:00 PM on business days are processed the same day.
- Orders placed after 2:00 PM are processed the next business day.
- Processing typically takes 24-48 hours for order verification, packing, and handover to the courier.
- Orders placed on Friday (weekly holiday in Bangladesh) or public holidays are processed the next business day.
Packaging
We take great care in packaging your products to ensure they arrive fresh and intact.
- Eco-friendly Materials: We use premium quality, eco-friendly, and food-grade packaging materials.
- Freshness Sealed: All food items are vacuum-sealed or heat-sealed to maintain freshness.
- Secure Outer Box: Orders are packed in sturdy corrugated boxes with proper cushioning.
- Thermal Protection: Temperature-sensitive items are packed with thermal insulation as needed.
- Tamper-evident: All packages include tamper-evident seals for your safety.
Order Tracking
Stay informed about your order every step of the way.
- Account Dashboard: Log in to your account and visit "My Orders" to see real-time order status.
- Guest Tracking: Use our Track Order page to look up your order using your phone number.
- SMS Updates: You will receive SMS updates at key stages — order confirmed, dispatched, and out for delivery.
- Phone Call: Our team may call you before delivery to confirm your availability.
Delivery Delays
While we strive for on-time delivery, occasional delays may occur due to circumstances beyond our control.
Common Causes of Delays
- Public holidays or weekly holidays (Friday).
- Natural disasters, floods, or adverse weather conditions.
- Transportation strikes or political unrest.
- Customs clearance for international shipments.
- High order volume during peak seasons (e.g., Ramadan, New Year).
If your order is significantly delayed, contact us at support@dhoronee.com or call +880 1572-923527. We will investigate and keep you updated.
Customer Support
Have questions about your delivery? We're here to help.
Your Shipping Journey
From order to doorstep — here's how your package travels.
Order Placed
You place your order online. You receive an order confirmation via SMS or email.
Order Verified
Our team verifies your order, checks stock availability, and contacts you if needed.
Packed & Dispatched
Your products are carefully packed with eco-friendly materials and handed to our courier partner. You receive a dispatch notification.
In Transit
Your package is on its way! The courier service transports your order to your city or town.
Out for Delivery
Your package reaches the local delivery hub and is assigned to a delivery agent. You may receive a call from the delivery person.
Delivered!
Your order is delivered to your doorstep. Enjoy your fresh, organic products from Dhoronee!