Privacy Policy
Your privacy is important to us. Learn how Dhoronee collects, protects, and uses your personal information.
Introduction
At Dhoronee, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using our website, you consent to the practices described in this policy. We are committed to ensuring that your privacy is protected and maintained in accordance with applicable data protection laws of Bangladesh.
Our Commitment: We never sell, rent, or trade your personal information to third parties for their marketing purposes.
Information We Collect
We collect information to provide and improve our services. The types of information we collect fall into two categories:
Information You Provide
Name, email address, phone number, shipping address, and payment details when you place an order.
Information Collected Automatically
IP address, browser type, device information, pages visited, and browsing behavior on our site.
How We Use Personal Information
We use the information we collect for the following purposes:
- Order Processing: To process and deliver your orders, send order confirmations, and provide customer support.
- Communication: To respond to your inquiries, send updates about your orders, and provide important service information.
- Improvement: To analyze usage patterns and improve our website, products, and services.
- Marketing: To send promotional materials and offers (only with your explicit consent). You can opt out at any time.
- Security: To protect against fraud, unauthorized transactions, and other liabilities.
Cookies
Cookies are small text files stored on your device. We use cookies to enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly, including shopping cart and account login.
- Analytics Cookies: Help us understand how visitors interact with our site.
- Functional Cookies: Remember your preferences and settings for a personalized experience.
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
Analytics
We use analytics tools to understand how our website is used and to improve your experience.
We use Google Analytics and Facebook Pixel to collect anonymized data about website traffic, user behavior, and conversion tracking. This data helps us optimize our website and marketing efforts. The information collected is anonymized and cannot be used to personally identify you.
Opt-Out Options
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For Facebook Pixel, you can adjust your ad preferences in your Facebook account settings.
Third Party Services
We may share your information with trusted third-party service providers to fulfill orders and improve our services.
- Courier Partners: To deliver your orders, we share your name, phone number, and shipping address.
- Payment Processors: To process payments securely (currently COD; future gateways will follow PCI standards).
- Analytics Providers: Google Analytics and Facebook Pixel for anonymized usage analysis.
Data Sharing Policy: We only share the minimum information necessary for these services. All third parties are contractually bound to protect your data.
Data Protection
We implement robust security measures to protect your personal information.
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage
Your data is stored on secure servers with restricted access and regular security audits.
Access Control
Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
Data Retention
We retain your data only as long as necessary for the purposes described in this policy.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, contact us at support@dhoronee.com. We will respond within 30 days.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this policy are effective when they are posted on this page. The last update was made on July 20, 2026.
If we make material changes, we will notify you via email or a prominent notice on our website before the change takes effect.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out to us.