Frequently Asked Questions
Find answers to common questions about ordering, delivery, products, and more from Dhoronee.
Orders (5)
Simply browse our products, add items to your cart, and proceed to checkout. You can pay via Cash on Delivery. Your order will be confirmed via phone call within 2-4 hours.
Yes, you can modify your order within 1 hour of placing it. Contact our support team via phone or email with your order number and the changes you need.
You can use our Track Order page with your phone number to check your order status. You will also receive SMS updates at key stages.
Yes, you can cancel your order within 1 hour of placing it by contacting our support team. After dispatch, cancellations are not possible, but you may refuse delivery.
You need to provide your name, phone number, delivery address, district, and thana. No account or password is needed.
Products (5)
Yes, all our products are carefully sourced from trusted local farmers and producers. We do not use any pesticides, chemicals, or artificial additives. Every product undergoes quality checks before reaching you.
Yes, we offer special pricing for bulk and wholesale orders. Please contact us via phone or email for a custom quote. We serve restaurants, cafes, and businesses across Bangladesh.
Most of our products have a shelf life of 6-12 months from the date of packaging. Perishable items have shorter shelf lives, which are clearly mentioned on the product page.
We work directly with certified organic farms and producers. Many of our products carry organic certifications. Contact us for specific certification details on any product.
Currently, we do not offer free samples. However, we provide detailed product descriptions, images, and customer reviews to help you make informed decisions.
Shipping (6)
Delivery takes 24-48 hours inside Dhaka and 3-5 business days for other locations across Bangladesh. Remote areas may take 5-7 business days.
Free delivery on orders above ৳1,500. Inside Dhaka: ৳60 per order. Outside Dhaka: ৳130 per order.
Yes, we deliver to all major cities and districts across Bangladesh including Dhaka, Sylhet, Rajshahi, Khulna, Barisal, and Rangpur divisions.
We deliver to all 64 districts of Bangladesh. Delivery times vary based on location. Contact us to check availability for specific remote areas.
We use premium eco-friendly packaging materials. Food items are vacuum-sealed or heat-sealed for freshness. All orders are packed in sturdy boxes with proper cushioning.
Yes, you can change your delivery address before dispatch. Contact our support team with your order number and new address details as soon as possible.
Payment (4)
We currently accept Cash on Delivery (COD) for all orders. bKash, Nagad, Rocket, and online card payments are coming soon.
Yes, COD is available for all delivery locations across Bangladesh. You pay in cash when your order is delivered to your doorstep.
Yes, we regularly offer promotional discounts and coupon codes. Follow us on social media and subscribe to our newsletter to stay updated on the latest offers.
No, with Cash on Delivery, you only pay when you receive your order. No advance payment is required.
Refund & Returns (5)
Contact us within 24 hours of delivery with a photo of the damaged product. We will arrange a replacement or full refund. Your satisfaction is our priority.
Due to the nature of food products, we accept returns only for damaged, defective, or incorrect items. Requests must be made within 24 hours of delivery.
Refunds are processed within 3-5 business days after approval. The amount is transferred via bKash, Nagad, or bank transfer.
Yes, we offer replacements for damaged or incorrect items. Replacements are shipped free of charge within 24-48 hours of approval.
Perishable items that have been opened or partially consumed, free samples, promotional items, and products damaged due to improper storage after delivery are non-refundable.
Support (5)
You can reach us via email at support@dhoronee.com, call us at +880 1572-923527, or use the contact form on our website.
We are available Sunday to Thursday from 9:00 AM to 6:00 PM. Friday and Saturday are weekly holidays. Orders placed on holidays are processed the next business day.
We aim to respond to all inquiries within 24 hours during business days. Urgent issues are typically addressed within 2-4 hours.
We are currently operating as an online-only store. You can visit us at our office address in Kushtia, Bangladesh. All orders are delivered directly to your doorstep.
We value your feedback! You can share your experience through the contact form, email, or social media channels. Your input helps us improve our products and services.
No results found
Try a different search term or browse the categories above.