Refund Policy
We want you to be completely satisfied. Learn about our refund, return, and replacement policies.
Refund Eligibility
Your satisfaction is our top priority. We offer refunds under the following conditions:
- Product is damaged, defective, or not as described at the time of delivery.
- Wrong product or incorrect variant was delivered.
- Request must be made within 24 hours of delivery.
- Proof of issue (photo or video) must be provided.
- Product must be unused and in original packaging (if applicable).
Time Window: All refund requests must be submitted within 24 hours of delivery. Requests after this period may not be accepted.
Non-refundable Products
Certain products are not eligible for refund due to their nature:
The following items are non-refundable and non-returnable:
- Perishable food items that have been opened or partially consumed.
- Products past their expiration date (if purchased knowingly at a discount).
- Free samples or promotional items.
- Custom or special order products.
- Products damaged due to improper storage after delivery.
Damaged Products
If you receive a damaged product, we will make it right immediately.
What to Do If Your Order Arrives Damaged
- Take clear photos or a video showing the damage.
- Contact us within 24 hours via phone, email, or WhatsApp.
- Provide your order number and description of the damage.
- We will arrange a replacement or full refund within 48 hours.
No questions asked: If there's visible damage at delivery, you can refuse to accept the package. We will process a full refund immediately.
Replacement Policy
We offer replacements for damaged or incorrect items rather than refunds when possible.
- Replacements are shipped free of charge.
- Delivery timeline for replacements: 3-5 business days.
- We do not require you to return the damaged item for perishable products.
- If the original item is needed back, we will arrange pickup at no cost to you.
Refund Timeline
How quickly you can expect your refund:
- Cash on Delivery: Refund is processed within 3-5 business days after approval. Amount is transferred via bKash, Nagad, or bank transfer.
- Online Payment (future): Refunds will be credited to the original payment method within 5-7 business days.
- Replacement: Dispatched within 24-48 hours after the replacement request is approved.
Note: Refund timelines may vary based on your bank or payment provider. We will keep you informed at every step.
Cancellation Policy
Need to cancel your order? Here's how it works:
- Within 1 hour of placing the order: Free cancellation. Full refund.
- After 1 hour but before dispatch: Cancellation is possible, but a 10% processing fee may apply.
- After dispatch: Order cannot be cancelled. You may refuse delivery, and a refund will be processed minus shipping costs.
Refund Process
Follow these simple steps to request a refund or replacement:
Report the Issue
Contact us within 24 hours of delivery via phone, email, or WhatsApp. Provide your order number and describe the issue.
Submit Evidence
Share clear photos or a video of the damaged or incorrect product. This helps us verify and process your request quickly.
Request Review
Our support team will review your request within 24 hours and notify you of the approval status.
Receive Refund or Replacement
Once approved, your refund will be processed within 3-5 business days, or a replacement will be dispatched within 24-48 hours.
Contact Us
For refund or replacement requests, reach out to our support team: