Terms & Conditions

1. Definitions

Customer/User: Any person accessing or purchasing through our website.

Products: Food, grocery and related products sold through Dhoronee Foods.

Website: www.dhoronee.com

Order: A purchase request submitted through the website.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement under the laws of Bangladesh.

3. Company Information

• Business Name: Dhoronee Foods
• Trade License Number: 08157
• License ID: 02-065-08157
• Industry: Food & Grocery E-commerce
• Website: www.dhoronee.com

4. Product Information

We strive to ensure accurate product descriptions, pricing, and availability. However, packaging, images, and product details may occasionally differ due to supplier updates or human error.

5. Pricing & Payments

• All prices are displayed in Bangladeshi Taka (BDT).
• Prices may change without prior notice.
• Payments are processed through approved payment gateways.
• Orders may be cancelled if payment verification fails.

6. Order Confirmation & Cancellation

• Order confirmation will be provided after successful order placement.
• Dhoronee Foods reserves the right to cancel orders due to stock shortages, pricing errors, or suspicious activity.
• Customers may request cancellation before shipment.

7. Delivery Policy

• We deliver products throughout Bangladesh.
• Delivery times are estimates and may vary.
• Customers must provide accurate shipping information.
• We are not responsible for delays beyond our reasonable control.

8. Return & Refund Policy

• Returns are accepted for damaged, defective, or incorrect items.
• Issues must be reported within 24 hours of delivery.
• Refunds are processed after verification.
• Opened or consumed products may not qualify for return.

9. Promotional Offers & Coupons

• Coupons are subject to eligibility requirements.
• Coupons cannot be exchanged for cash.
• Promotional campaigns may be modified or discontinued without notice.

10. User Responsibilities

• Provide accurate account and order information.
• Use the website lawfully.
• Do not attempt unauthorized access to our systems.
• Do not misuse or disrupt website operations.

11. Intellectual Property

All website content, including logos, graphics, text, images, and designs, belongs to Dhoronee Foods and may not be copied or reused without written permission.

12. Limitation of Liability

Dhoronee Foods shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

13. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our control, including natural disasters, transportation disruptions, government restrictions, technical failures, or political unrest.

14. Governing Law

These Terms & Conditions are governed by the laws of the People's Republic of Bangladesh. Any disputes shall be subject to the jurisdiction of the courts of Dhaka, Bangladesh.

15. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on this page and become effective immediately upon publication.

16. Contact Information